Return Policy

If you are dissatisfied with a product you purchased from us you may return it, unused, within 30 days of original receipt date. Refund will be credited in the same form as the original payment type. A 20% restocking fee may apply. The original shipping and handling charges are non-refundable. Call our customer service department at 877-506-TREE (8733) to get a Return Authorization Number. Include your name, phone number, address, RA#, a copy of your receipt, and reason for return, inside the box. Please mail your package in a prepaid, insured, traceable method to the address below. Arbor Tech Supply, LLC is not responsible for any damages or loss of package in transit back to our location.

Returns will not be accepted on items that are:

  • Opened or used
  • Missing their serial number or UPC
  • Special orders (returned at our discretion)
  • Returned more then 30 days after delivery
  • Returned without notification
  • Rope CAN NOT be returned for any reason